Job Title: Product Manager, POS .
Job Location: Lagos Island.
Apply Before: 11th September, 2017.
The Company: Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
Job Details
Digital Banking & eCommerce
Job Purpose
The role of the Product manager is to manage the POS and retail Acquiring Business in terms of costs, income, adoption, penetration and liability generation.The product manager is also expected to have an oversight of the business in relation to risks, processes, marketing strategy, customer satisfaction and innovation.In addition, he/she is responsible for providing strategy, channel improvement and sales optimisation schemes in line with executive direction on all POS engagements as outlined by the Head of Digital Channels.
Key Responsibilities/Accountabilities
The POS product manager is also responsible for coordinating all the meetings, events and activities relating to retail purchase channels such as POS, MCASH channels profitability and seamless customer experience on channel usage.He/she is responsible for monitoring the performance of POS as a whole and tracking the performance of the channels across touch pointsIncome and liability generationProcess DocumentationProduct development and innovationVendor SLA managementCost ManagementConstantly reviews, prioritises and manages product performance against targets by tracking all recorded performance and activity measures.Need to establish an excellent working relationship with the branches, Zonal support officers, Digital Channels Technical/on-boarding teams, PTSPs, PTADs, merchants and other key stakeholders.Drive internal schemes that support the product teams to rollout solutions, which in turn attract new business and grow market share.
Preferred Qualification and Experience
An appropriate business related degree/diploma with a financial component.Masters Degree is an added advantageBeing highly customer oriented and ability to come with out-of-the-box solutionsSales & Relationship ManagementProject Management and/or Business Analysis5-6 years of experience in the following:
Personal and Business Banking
Job Family: Customer Service and Sales Extensive experience in banking, payments and collections with a proven product management track record in the financial services industry.Job Family: Product Development In-depth knowledge of POS and Merchant Acquiring Business, Detailed knowledge of alternative Collection ChannelsJob Family: Relationship ManagementExtensive experience in customer engagements and management to accurately identify customer requirements and proffer the appropriate solutionsJob Family: Channel DevelopmentUnderstanding digital channels, digital payment channels, multi-bank collections platforms and digital payment architecture
Knowledge/Technical Skills/Expertise:
Customer and Client Focused InnovationPurposeful CollaborationLeading CourageouslyDriving Delivery of ResultsAligning Business to Strategy
How to Apply: Interested and qualified candidates should: Click here to apply online
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